Customer Service Representative
Position Overview
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team in La Ceiba. The ideal candidate will be responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities
Handle inbound and outbound calls from customers in a professional and timely manner.
Provide accurate information regarding products, services, orders, and company policies.
Identify customer needs and offer appropriate solutions to ensure customer satisfaction.
Document customer interactions and update account information in the CRM system.
Escalate complex issues to the appropriate departments when necessary.
Follow company workflows, guidelines, and quality standards.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Qualifications
Previous customer service or call center experience.
Excellent communication skills in English and Spanish (written and spoken).
Strong problem-solving skills and the ability to work under pressure.
Basic computer proficiency, including typing skills and familiarity with CRM or ticketing systems.
Ability to work flexible schedules, including weekends or holidays if required.
Strong attention to detail, active listening skills, and a customer-first mindset.
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.